Returns and Refund Policy

The short version

You have 30 days from delivery to tell us something is wrong. Unused items in their original packaging can go back for a full refund.

Who pays return postage

• If we got it wrong (wrong item, damaged, faulty, not as described): we pay. You will not be out of pocket.
• If you changed your mind: you pay the return postage. We refund the price of the item.

We say this here rather than burying it, because hidden return costs are the thing people find most dishonest about online shops.

How to start a return

Open your order and choose Request a return. Tell us what happened and add a photo if the item arrived damaged. It takes about a minute.

What happens next

We look at your request within two working days. We check the order, the delivery record and anything you sent us, and then we tell you our decision in plain words. If it is approved, the refund goes back to the card you paid with.

How long a refund takes

We send it as soon as it is approved. Your bank usually takes a few working days to show it.

What cannot be returned

Opened beauty products, for hygiene reasons, unless they arrived damaged or faulty. That is the only exception.