Delivery
Shipping Policy
Last updated October 4, 2026
Where we ship
We deliver to many countries. Whether we can deliver to your address, and the delivery price and estimated time, are shown at checkout before you pay. Prices are in US dollars and include our handling.
How long it takes
Once your payment clears, your order is passed to our fulfilment partner to be packed. Packing time depends on the product and the warehouse it ships from.
Our typical available delivery window is approximately 2–10 business days, depending on the product, destination, fulfillment location, and available carrier services. Before completing payment, the available delivery options for your specific order are shown at checkout, including the applicable carrier, estimated delivery timeframe, and delivery cost. You can choose the delivery service that best suits your needs.
After that, delivery time depends on where you are, which warehouse your item ships from and which service covers your address. Those are things our fulfilment partner works out for your exact order, so we show you the estimate at checkout rather than printing a number here that would be wrong for most people.
If we cannot get an estimate at the moment you order, we say so plainly instead of guessing, and the real dates appear on your order page once the parcel is booked.
Tracking
Every order gets a tracking number by email the moment it ships. You can also track without logging in, using your order number and the email you ordered with.
Customs and duties
Some countries charge import duty on parcels from overseas. That charge comes from your government, not from us, and it is not included in the price you paid. If it applies, the carrier will contact you before delivery.
If something goes wrong
If tracking stops moving for more than seven days, tell us. We will chase the carrier and you will not have to.
Cancelling an order
An unpaid order can be cancelled from the order page at any time, and nothing is charged.
A paid order can be cancelled from the order page (or from Track your order) until it is passed to our fulfilment partner for packing. Because money has been taken, this sends a cancellation request: a person reviews it and refunds the payment to the original payment method, and we write to you either way.
Once an order has been passed for packing or has shipped, it can no longer be cancelled from the order page. Contact us from the order and we will tell you what can still be done; after delivery, use Request a return.
Who delivers your order
Molentra does not carry parcels itself. Orders are fulfilled by our supplier partner from its warehouses and delivered by a third-party carrier. At checkout you choose from the carrier services available for your address — each shown by its own name, with its own estimated delivery time and price — and that carrier delivers the order.