Returns and Refund Policy

The short version

You have up to 30 days from delivery to contact us about an eligible product issue. Eligible issues may include products that arrive damaged, defective, incorrect, or missing.

All refund, replacement, and return requests are reviewed according to our fulfillment and supplier policies.

Who pays return postage

If your order arrives damaged, defective, incorrect, or otherwise qualifies for a return under our policy, we will review the case and provide instructions if a return is required.

Return shipping instructions and responsibility for return costs depend on the circumstances of the case and the applicable supplier/fulfillment policy.

How to start a return or refund request

Open your order and choose Request a return. Tell us what happened and provide clear photos or videos when requested, especially for damaged, defective, incorrect, or missing products.

We will review your request and submit it for processing when necessary.

What happens next

We review your request and check the order, delivery information, and any evidence you provide.

If the request qualifies, we will process it through our fulfillment partner. Depending on the case, the available resolution may be a refund, replacement/resend, or return.

The final resolution is subject to the applicable fulfillment and supplier policy.

How long a refund takes

Once a refund is approved and processed, the refund is sent back through the original payment method.

The time for the funds to appear in your account depends on your payment provider or bank. Card refunds may take several business days to appear.

What cannot be returned or refunded

We generally cannot accept requests based solely on a change of mind, dislike of the product, ordering the wrong item or SKU, or providing an incorrect shipping address.

Certain products may also have additional restrictions based on their nature or hygiene requirements.

All requests remain subject to the applicable fulfillment and supplier policy.